Privacy & cookie policy

Salisbury District Hospital’s Charity, The Stars Appeal (Registered Charity no 1052284, registered with the Charity commission in England as Salisbury District Hospital Charitable Fund) is committed to ensuring that your privacy is protected. This statement sets out how and why we collect and use your personal information, and how we protect it. If we ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy statement and with the Data Protection Regulations and Legislation.  We may update this statement from time to time. For more information, please visit the Information Commissioner’s Office.

What information we collect about you?

We may collect the following information:

  • Full name and title
  • Gender
  • Contact information including address and post code. This can also include place of work.
  • Phone numbers and email addresses
  • Bank account details (if donating by debit or credit card/setting up a direct debit for regular donations)
  • Date of birth

If you are taking part in an event or volunteering for us we will collect:

  • information relating to your health
  • Emergency next of kin details

If you sponsor a person using an online giving platform such as Just Giving or Virgin Money Giving and you indicate that you would like to hear from us, then they may pass on your contact details to us so that we can tell you more about our Charity. You should read the Privacy Statements of sites such as Just Giving, before you give them your information.

How we use it?

We require this information for the following reasons:

  • Internal record keeping.
  • thank you for your donations, volunteering, or other support
  • respond to you if you have made an enquiry
  • keep you up to date with what is happening at The Stars Appeal via our postal newsletter, but we will always let you know how you can opt out of receiving this.
  • periodically send letters or emails about fundraising events which we think may interest you using the contact details you have provided.
  • let you know about our annual Prize Draw, but we will always let you know how to opt out.
  • We may share your name, and details of your donation, with Salisbury NHS Foundation Trust in order to ensure your donations are used according to your wishes. This will be limited to senior members of staff only. You can let us know if you would prefer for your details to remain anonymous and we will always respect your wishes. Please contact us using the details below
  • If you start filling in a form on our website but don’t complete it, we may contact you to find out if there is a problem with our website, and to ask if we can be of any help.

Who we work with?

We work with other companies to provide services on our behalf, including sending postal mail and emails, checking our supporter’s personal information is accurate and up to date, processing credit card payments, and online raffles. We will only provide these companies with the information they need to deliver the service. We do comprehensive checks on these companies before we work with them, and we put a contract in place that sets out our expectations and requirements.

Legal basis for processing

We process your data to meet our charitable objectives. Some processing of data may be carried out to perform a contract with you, or it is required by law, such as the completion of due diligence, or obligations for processing Gift Aid on your donations.
We will only use your email or telephone information to contact you for fundraising or promotional purposes if you have provided your consent. We may rely on legitimate interest to contact you by post but we will always carry out an assessment beforehand to ensure that the way we use your data is fair and does not exceed what you would reasonably expect to receive from us.
You will always be given the opportunity to opt out of communication by any channel at any time, and we will always make it clear to you how to do this.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest, including to our social media pages. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to them is not governed by this privacy statement. We advise that you look at the privacy statement applicable to the website in question.

Your rights

Under the EU Data Protection Regulation and UK Legislation you have the following rights:

  • The right to be informed: to be told about why we collect your information, what it is used for and who we share it with
  • The right of access to your information normally within 30 days and free of charge
  • The right to rectification to ensure if your information is wrong to make sure we correct it
  • The right to erasure: to have your information deleted or forgotten in certain circumstances
  • The right to restrict processing: to ask for your information not to be shared
  • The right to data portability: for us to give you a copy of your information in a permeant format for example, on a disk, electronic file or paper
  • The right to object: to your information being held, used, shared, or stored in certain situations
  • Rights in relation to automated decision making and profiling: to be told if we use a computer program to make decisions about you.

You can also control the means by which we contact you, e.g. telephone, post, email. You can change your contact preferences at any time by contacting us using the details below:

The Stars Appeal
Salisbury District Hospital
01722 429005

If you request that we do not contact you again for marketing purposes, we will respect your wishes. It may take up to 28 days for us to update our records and for you to stop receiving communications from us. After this time, we may still send you administrative communications, for example in relation to payments you have made or events you have signed up to take part in.

If you ask not to receive any fundraising communications from us, please be aware that your personal information may still retained and marked to prevent you from receiving any communications and to allow us to have our work independently audited. You have a right to ask us to remove your personal information, and if it’s not necessary for the purpose you provided it to us for, we will do so. In doing so, we will be unable to guarantee that you will not receive communications in the future, because we will have deleted your data and will therefore have no record of past requests from you.

If you want to guarantee that you will not receive communications from us, it is in your best interest for your data to be retained on our system so that your contact preference is recorded and adhered to.

How to access to information we hold about you

If you would like a copy of the information held on you please request this in writing to the address above.

Correcting information held about you?

If you believe that any of the information we are holding on you is incorrect or incomplete, please contact us as soon as possible, so that we can correct the information.

We appreciate your support and aim to ensure that your privacy is treated with respect at all times, in compliance with the EU Data Protection Regulations and UK Legislation.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

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